• Job Title: 1st Line Service Desk Technician
  • Contract Type: Permanent
  • Location: Brighton, East Sussex
  • Industry: IT
  • Salary: £18000 - £22000 per annum
  • Job base: Office based
  • Reference: T3GL 1377184
  • Contact Name: Sammons Group
  • Contact Email: eastbourne@sammons.co.uk
  • Job Published: 11/01/2022 01:27

Job Description

1st Line Service Desk Technician

Brighton, East Sussex | £18000 - £22000 per annum | Posted 13 days ago

Our client are one of the UK's leading providers of occupational health services who are seeking a 1st Line Service Desk Technician to join their team. They offer a full portfolio of occupational health services, combining them into bespoke programmes that suit individual organisations and their needs. They also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies.

About the role

  • Work with internal and external users resolving simple issues and setting realistic expectations
  • Promptly escalate issues that are more complex, whilst maintaining ownership of the raised issue
  • Manage and record inbound helpdesk requests through a ticketing system
  • Accurately record tickets on behalf of users and gather sufficient information to promote the best solution
  • Work strictly within the bounds of our Information Security Management System to help protect the sensitive information
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently

About you

  • Clear communicator with excellent customer service skills
  • An excellent approach to customer service both over the telephone and face to face
  • Critical thinking skills
  • Good IT skills to include the use of database systems, Outlook, Word, and Excel
  • A minimum GCSE C Grade in both English and Maths
  • Calm, organised and professional manner even when working under pressure

Benefits the role offers

  • 25 days holiday
  • Health Cash Plan
  • Perkbox

Please quote reference 1377184. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace, and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies

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