• Job Title: Customer Support Representatives
  • Contract Type: Permanent
  • Location: Birmingham, West Midlands
  • Industry: Call Centre and Customer Service
  • Salary: Up to £18535 per annum
  • Job base: Office based
  • Reference: T3GL 1377315
  • Contact Name: Sammons Group
  • Contact Email: eastbourne@sammons.co.uk
  • Job Published: 13/01/2022 11:53

Job Description

Customer Support Representatives

Birmingham, West Midlands | Up to £18535 per annum | Posted 10 days ago

Our Client are proud of their diverse office culture and are always on the lookout for fresh talent that further enhances their team. As a company, they favour promoting in-house with many opportunities for progression and development. They are seeking multiple Customer Service Representatives. No previous experience required, to succeed you'll need excellent communication skills, a compassionate and mature approach and take pride in what you do.

About the role

  • Handle customer enquires across various channels, including telephone, written correspondence, email, social media, secure messages and web/live chat
  • Identify opportunities for improving the customer experience and ensure that you raise these through the customer improvement team evidencing the benefit to both our customers and the business
  • Support and mentor new members of staff through, buddying, floor walking and sharing best practice
  • Aim to resolve the customer's query at first point of contact

About you

  • Excellent communication skills
  • Demonstrate patience, empathy and compassion when required
  • Can be flexible when required
  • Treat people as you expect to be treated yourself
  • Has a positive "can-do" attitude

Benefits the role offers

  • £500 Flexible benefits - this can be used to purchase additional benefits or added to salary
  • No weekends and no bank holiday working
  • 28 day annual leave entitlement + 8 bank holidays
  • Great learning support
  • Staff engagement - Opportunities to receive recognition and rewards

Please quote reference if you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace, and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

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