Service Controller

Do you want to be working in a fast-paced environment with being responsible for co-ordinating with service engineers? If so, then this role may be for you!

Our client based in Farnham, are seeking a Service Controller to assist their fantastic team.

This is a full time permanent role.

Key Responsibilities

• Input Timesheets on a daily basis
• Chase the customer for order numbers on all work that is not covered by warranty
• Keep constant communication with the customer to give them updates on all live breakdowns
• Create estimates when additional work is found and send to the customer within 24 hrs
• Send over final costings for all retail work
• Invoice all retail work that has been completed
• Resolve all customer invoice queries
• Arrange monthly meeting with the Line Manager to resolve any ongoing issues
• Answer incoming calls into the office and log breakdowns
• Cover other diary locations during peak times for Holiday
• Actively seek new business
• Organise and time-manage your workload
• Achieve and meet strict deadlines
• Deal with all telephone calls in a polite and professional manner

• An effective team player
• Time management skills
• A ‘can do’ attitude and willingness to try out new ideas
• Ability to prioritise and focus on answering incoming calls quickly and effectively
• Ability to work under pressure
• A good understanding of customer service procedures, policies and best practice
• A willingness to help both internal and external customers

• 22 Days Holiday
• Scottish Widows Pension
• Death in Service
• Westfield Cash Back Health Plan
• Uniform
• Free legal advice to set up a Will and renew or purchase a Mortgage