Pensions Administrator

Our client is looking for multiple Pensions Administrators to work from home for this large in-house pension scheme.



You will deliver a professional and efficient administration service to members of the pension schemes administered, in accordance with service contracts and agreed administrative procedures. To process member benefits accurately and within target timescales to provide an exceptional member experience.





About the role

• Process members’ benefits based on their entitlements under pension scheme rules
• Update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements
• Communicate member’s entitlements and resolve member queries both verbally and in writing
• Document work processes and provide support to the other members of the Member Services teams.
• Provide and assist with “on-job” training to the Team, as required.
• Assist with one-off projects.
• Liaise with external organisations on scheme member benefit entitlements.
• Supporting and contributing to continuous improvement activities within the business, with a focus on removing waste and improving processes to give a better member experience.
• Other duties, as required.

• Experience of working in a professional, customer focussed environment providing high levels of service
• Strong communication skills, both written and verbal
• The ability to work to deadlines and manage workload appropriately
• Strong IT and Microsoft Office skills, particularly Excel, Word and Outlook

• • Experience within Pensions / and or Payroll Administration or analysis
  • Progress in a pensions industry qualification
  • Experience in pension software products
  • Strong Maths and English GCSE or equivalent qualification