Pensions Call Centre Agent
County Durham, North East | £24000 - £26000 per annum | Posted 3 days ago
- Job Title: Pensions Call Centre Agent
- Contract Type: Permanent
- Location: County Durham, North East
- Job Base: Hybrid
- Salary: £24000 - £26000 per annum
- Reference: V-97027
- Contact Email: pensions@sammons.co.uk
- Contact Phone: 020 7293 7022
- Job Published: 15/04/2025 10:06
Job Description
Pensions Call Centre Agent
County Durham, North East | £24000 - £26000 per annum | Posted 3 days ago
Exciting opportunity to join one of the UK's largest and longest established pension funds, working within the Channel Services team. Be the first point of contact in the life cycle of the pension journey and look after the day to day scheme administration needs of members.
Benefit from a hybrid working structure out of County Durham based offices.
About the role
- Look after the day to day scheme administration needs of members
- Deliver excellent quality of service
- Receiving and handling internal and external telephone queries
- You will be customer focused and thrive in working in a fast paced evolving environment.
- You will be passionate about doing a good job and be quality focused in your approach whilst being able to work to deadlines.
- The ability to interact in both a professional and compassionate way through written and verbal communication is essential as you will need to communicate with both colleagues and members through various channels including telephone, email and post
- Financial services experience or pensions knowledge would be advantageous but is not essential.
Please quote reference 97027
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