DB Pensions Administrator - Work from home! 

Fantastic opportunity for remote-working, established Defined Benefit Pensions Administrators to join this growing team! Take your experience forwards and work on the provision of full lifecycle day to day administration services for all clients, scheme members and their dependants.

Work from home or on a hybrid basis out of South Yorkshire offices.

About the role

• Support the team on complex casework, high value cases and complaints.
• Be available to answer member queries within the agreed SLA targets across multiple communication channels.
• Create and maintain consistent and accurate scheme records and events.
• Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate, and undertake Route Cause Analysis.
• Participate in and promote good team communication and share knowledge and expertise with other team members

• Knowledge of DB and/or DC pension schemes
• An understanding of the impacts of regulatory and legislative changes and how they affect day to day administration.
• An understanding on scheme specific rules and processes.
• Ability to perform calculations manually.