Customer Service Advisor

Are you a confident communicator with a passion for delivering exceptional service and driving client engagement? Our client is looking for a proactive and organised Customer Service Advisor to join their dynamic team. In this role, you’ll play a key part in supporting business development efforts, managing client pipelines, and ensuring a seamless customer experience, all while gaining valuable experience in a fast-paced, forward-thinking environment.

What’s on Offer?

• Job type: Full time, permanent
• Location: Eastbourne, East Sussex
• Salary: £25kp/a

Key Responsibilities:

• Proactively identify and engage prospective clients through strategic, multi-channel outreach, leveraging phone calls and personalised emails to drive interest and build relationships
• Manage and maintain an accurate, up-to-date client pipeline, ensuring all lead activity is tracked and optimised for effective follow-up and conversion
• Create and deliver professional, detail-oriented sales quotes and process orders with accuracy and efficiency to meet client expectations and support revenue growth
• Conduct in-depth market research to identify emerging trends, evaluate competitor activity, and pinpoint high-potential opportunities for business expansion
• Build and nurture relationships with key decision-makers across targeted segments to open doors and drive new business opportunities
• Contribute to the creation of impactful presentations and pitch materials that clearly communicate value propositions and support the wider business development strategy
• Support the development of tailored client proposals, data-driven insights, and internal reports to inform strategic planning and strengthen client engagement efforts

Skills, Experience, and Training Requirements:

• 1–2 years of administrative experience
• Clear and confident communicator, both written and verbally
• Proven ability to manage multiple projects and deadlines through strong time management and organisational skills
• Familiarity with CRM systems and proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• If you have previous experience in a similar role, that would be advantageous

How to Apply:

If you feel this is the right next step for you, please apply with your CV or contact our team to discuss further.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.