Customer Service Administrator

Customer Service Administrator – Wadhurst, East Sussex

Our client, a dedicated and customer-focused organisation, is seeking a Customer Service Administrator to join their friendly and supportive team. This is an excellent opportunity for an organised and motivated individual who thrives in a fast-paced environment and enjoys delivering exceptional service to customers.

What’s on Offer?
Job type: Full time, permanent
Location: Wadhurst, East Sussex
Salary: £25,000 – £28,000 per annum (DOE)

Key Responsibilities:

• Deliver exceptional customer service when handling inbound sales and enquiries.
• Communicate with customers via phone and email, answering queries and providing order updates.
• Liaise with the warehouse team to check stock availability.
• Discuss customer requirements, offering suitable solutions and ensuring satisfaction.
• Process customer orders accurately and efficiently.
• Produce regular reports as required.
• Carry out general administrative and office duties as needed.
• Support colleagues and contribute to the smooth running of the team.
• Maintain high levels of customer service and account management.

Skills, Experience, and Training Requirements:

• Proven experience in a customer service or administrative role.
• Confident and capable, with strong attention to detail.
• Excellent multitasking, organisational, and time management skills.
• Proficient in computer systems and general office software.
• Professional and confident telephone manner.
• Ability to work both independently and as part of a team.
• Own transport preferred due to location.

Our Ideal Candidate:
A positive and proactive individual with a passion for helping customers and supporting team success. You’ll be organised, approachable, and reliable, with a natural ability to communicate clearly and solve problems efficiently.

How to Apply:
If you have the skills and enthusiasm for this type of role, we’d love to hear from you. Please apply directly through this advert with your CV.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.