Customer Service Representative

Location: Bordon area
Role Type: Full-time, permanent
Start: ASAP

Our client is seeking a Customer Service Representative to join its small, dedicated Customer Service Team. This position plays a key role in ensuring accurate order processing, excellent communication, and end-to-end customer support within a fast-paced, quality-focused environment.

About the Role

You will be responsible for managing customer orders from initial enquiry through to invoicing, ensuring accuracy at every stage. The role involves frequent communication with internal departments, logistics partners and suppliers, as well as providing customers with essential product and documentation support.

Key Responsibilities

• Accurate entry and review of customer orders and contracts
• Preparing professional quotations and associated paperwork
• Managing telephone enquiries and providing a responsive service
• Coordinating with suppliers regarding product availability
• Sharing technical and safety documentation with customers
• Working closely with warehouse/production teams on dispatch priorities
• Liaising with transport partners to meet delivery expectations
• Maintaining organised records, including order files, dispatch notes and PODs

Challenges & Focus Areas

• Prioritising a varied workload to meet strict deadlines
• Communicating with international suppliers and customers across time zones
• Ensuring all documentation is accurate and aligned with internal quality standards
• Handling changing customer requirements while maintaining service levels

What We’re Looking For

Essential:

• Strong keyboard and IT skills
• Clear and confident telephone manner
• Excellent communication skills
• Ability to multitask and work under pressure
• Previous experience in customer service or a similar environment
• Highly organised with strong attention to detail

Desirable:

• Additional language skills
• Experience within a technical, manufacturing or distribution setting

Health & Safety & Quality

All team members are expected to take responsibility for their own safety and that of others, following all quality procedures and reporting any issues or deviations.



If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.