Parts Advisor

Location: Borough Green area
Salary: Up to £28,500 + benefits
Type: Full-time, permanent

We’re supporting a long-established organisation with a busy function to recruit an experienced Parts Advisor. This role sits within a close-knit team where accuracy, organisation and excellent customer service are central to day-to-day success.

The Role

You’ll be working in a fast-moving parts environment, supporting customers, internal teams, and daily operations. This position is ideal for someone who enjoys a mix of customer interaction, administration, and hands-on stock control.

Key Responsibilities

• Handling incoming calls and enquiries and taking ownership of each one
• Processing customer orders across multiple channels
• Providing product alternatives and identifying add-on opportunities
• Managing online queries and orders
• Supporting proactive outbound calling during quieter periods
• Building strong customer relationships to support repeat business
• Completing accurate administrative tasks and documentation
• Monitoring stock levels, ordering parts and maintaining organised storage
• Using catalogues, systems and price lists to identify correct part numbers
• Ensuring stock records remain accurate and up to date
• Supporting occasional local deliveries when required
• Maintaining a tidy, safe working environment
• Following all internal procedures relating to payment handling, fraud prevention and H&S

• Minimum 2 years’ experience in a Parts Advisor role (mandatory)
• Strong technical understanding of parts/stock identification
• Confident working under pressure with multiple demands
• Good interpersonal and communication skills
• Proficient in basic Microsoft Word & Excel
• Accurate, organised and able to multitask
• A team player with a proactive and customer-focused approach
• Valid driving licence
• Forklift licence (or willingness to train)