Parts Advisor

We are seeking a knowledgeable and customer-focused Parts Advisor to support the smooth operation of a busy business. This role is key to ensuring customers and internal teams receive the correct parts efficiently, accurately, and in a timely manner.
You will act as a vital link between the workshop, customers, and suppliers, using your technical understanding and organisational skills to manage parts ordering, stock control, and customer enquiries.

Key Responsibilities

• Serve as the first point of contact for parts enquiries from customers, engineers, and internal teams
• Identify and source correct parts using manuals, systems, and supplier databases
• Process parts orders accurately and efficiently
• Maintain stock levels and support inventory management
• Liaise with suppliers to obtain pricing, availability, and delivery updates
• Prepare quotations and provide clear, professional communication to customers
• Support workshop engineers by ensuring parts are available when required
• Keep accurate records within the company’s parts and CRM systems
• Resolve parts-related queries and issues in a timely manner
• Contribute to continuous improvement in parts processes and customer service

• Previous experience as a Parts Advisor, Parts Assistant, or similar role (preferred)
• Strong organisational and administrative skills
• Good attention to detail and accuracy
• Confident communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Basic IT skills and experience using parts or inventory systems
• A proactive and customer-focused approach

• Reliable and professional
• Team player with a positive attitude
• Problem-solver with a practical mindset
• Able to manage multiple tasks and priorities