Operations Manager

We are recruiting for a newly created Operations Manager position within a fast-growing and ambitious business. This is a fantastic opportunity for a driven, hands on leader who thrives in a dynamic environment and wants to play a key role in shaping the future of a company. This role is ideal for someone with strong management experience, excellent organisational skills, and a proven ability to implement structure, processes, and performance measures within an operational setting.

You will be joining a strong, close knit team and will be responsible for developing and refining operational processes, implementing KPIs, and supporting the growth and development of existing staff members. Working closely with the Operations Director, you will help ensure business objectives are achieved while taking ownership of day-to-day operational performance.
With significant growth underway and a clear business strategy for 2026, this is a genuinely exciting opportunity for someone who enjoys responsibility, accountability, and seeing projects through from start to finish.

Key Responsibilities

• Lead and manage the operational team to ensure high performance and efficiency
• Work closely with the Operations Director to support strategic business goals
• Develop, implement, and refine operational processes and procedures
• Introduce and monitor clear KPIs to measure team and business performance
• Identify areas for improvement and implement continuous improvement initiatives
• Support, mentor, and develop existing team members to maximise their potential
• Ensure operational targets are consistently met or exceeded
• Oversee day-to-day operations and resolve any issues that arise
• Help drive cultural and performance improvements within the team
• Take ownership of projects and see them through from start to finish
• Assist with operational planning and resource allocation
• Maintain high standards of operational excellence across the business
• Work collaboratively with other departments to improve overall business performance

• Proven experience in an Operations Manager, Senior Operations Lead, or similar role
• Strong people management and leadership skills
• A proactive, solutions-focused approach
• Experience in implementing processes, systems, or KPIs
• Excellent communication and interpersonal skills
• The ability to work well under pressure in a fast-paced environment
• A track record of driving performance and improvement
• A hands-on attitude with a willingness to take ownership
• Strong organisational and problem-solving skills

• A newly created role with real scope to make an impact
• The chance to shape operations within a growing business
• Opportunity to work closely with senior leadership
• Career development within an expanding organisation
• A supportive and collaborative team environment
• A role where your contributions will be highly valued