Customer Service Advisor

We are seeking a Customer Service Advisor to join a friendly and dynamic team in East Sussex. This is an excellent opportunity for a reliable and proactive individual who enjoys helping people and wants to develop a career in customer service.

This role is ideal for someone who is professional, patient, and able to handle customer enquiries efficiently, providing excellent support and maintaining high standards of service.



What’s on Offer?

• Job type: Full time or Part time
• Location: East Sussex
• Salary: DOE
• Hours: Day shift

Key Responsibilities:

• Respond to customer enquiries via phone, email, and chat in a professional and timely manner
• Provide accurate information on products, services, and policies
• Record customer interactions and maintain up to date records in CRM systems
• Resolve complaints and issues efficiently, escalating when necessary
• Work collaboratively with team members to meet service targets
• Maintain a positive and professional attitude at all times

Skills, Experience, and Training Requirements:

• Strong communication and interpersonal skills
• Previous customer service experience preferred but not essential
• Ability to handle multiple tasks and work in a fast paced environment
• Good attention to detail and accuracy
• Reliable and punctual
• Basic IT skills and comfort using computer systems

Our Ideal Candidate:

• Friendly, approachable, and professional
• Patient and able to handle challenging situations calmly
• Motivated to deliver excellent customer experiences
• Works well both independently and as part of a team

How to Apply:
If you are looking for a role where you can build your skills and grow in a customer service career, we would love to hear from you. Please apply directly through this advert with your CV.





If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.