Pensions Administrator

We’re looking for experienced Pension Administrators to support members across a range of DB pension schemes. If you’re detail‑focused, great with numbers, and confident speaking with customers, this is a fantastic opportunity to join a supportive and high‑performing team.

About the Role

• You’ll deliver high‑quality pension administration, answer member queries, and ensure all work meets accuracy, compliance, and service level standards.
• Processing member updates, valuations, quotations, and policy amendments.
• Managing inbound calls and providing clear, accurate information.
• Meeting KPIs and maintaining detailed records.
• Following regulatory requirements and escalating risks or issues.
• Completing mandatory training and continuously improving knowledge.

• Experience in pension administration, particularly with DB schemes.
• Strong customer service and call‑handling skills.
• Good numeracy and experience with calculations and payments.
• High accuracy and attention to detail.
• Strong communication skills across written and verbal channels.
• Ability to work under pressure and meet deadlines.
• A collaborative approach and willingness to support others.