Customer Service

Job Title: Customer Service Representative
Location: Hastings, East Sussex
Employment Type: Full time, Hybrid

About the Role
We are currently recruiting on behalf of our client for a proactive and customer focused Customer Service Representative. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Resolve customer issues efficiently, ensuring a positive experience at every touchpoint
• Accurately record and update customer information using internal systems
• Investigate and resolve complaints with a problem-solving approach
• Work collaboratively with internal teams to ensure timely resolution of queries
• Maintain a high level of product and service knowledge
• Identify opportunities to improve customer processes and satisfaction

Key Requirements

• Previous experience in a customer service role
• Strong organisational skills with the ability to manage multiple tasks effectively
• Excellent problem-solving abilities with a proactive mindset
• Proven experience using CRM systems or other customer service platforms
• Strong communication skills, both written and verbal
• Ability to work well under pressure and meet deadlines
• A professional and empathetic approach when dealing with customers

Desirable Skills

• Experience in a high-volume customer service environment
• Familiarity with ticketing systems or case management tools
• Ability to analyse customer needs and provide tailored solutions

What’s on Offer

• Opportunities for training and career development
• Supportive and collaborative working environment

If you are highly organised, solutions-driven, and experienced in using customer service systems, we would like to hear from you.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.